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  1. Troubleshooting
  2. Streaming Agent

Unable To Connect

Network requirements

  • You must be able to access port 8443.

  • You must be able to access *.computle.net and *.computle.com.

If you use security solutions such as Zscaler, please ensure that you whitelist these domains.

PowerShell

To test connectivity, you can run the following PowerShell command, replacing "machine.computle.net" with your machine ID:

Test-NetConnection -ComputerName machine.computle.net -Port 8443

Web browser

On instances where the web client is enabled, you can navigate to the following webpage, replacing "machine.computle.net" with your machine ID. This will present a NICE DCV connection screen.

https://machine.computle.net:8443

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Last updated 10 months ago