Computle Docs
  • Welcome to Computle Docs
  • Onboarding
    • End User Guide
      • iPad/Tablet
      • Network Requirements
      • Unattended Install
      • Hardware
      • End User Guide (Canary Release)
    • Administrator Guide
      • Computle Gateway for SMEs
      • Computle Device
      • Machine Portal
      • Machine Assignment
      • Billing Portal
      • Service Status
    • Migrating to Computle
      • GPU Analyser
  • Troubleshooting
    • Streaming Agent
      • No Username or Password Requested
      • Resolution and Quality
      • Unable To Connect
      • Unable To Login
      • DCV Server Certificate Warning
      • DCV Server License Warning
      • USB Passthrough
      • WebAuthn Redirection/FIDO Keys
    • Component Reinstallation
      • Reinstall DCV Server
      • Reinstall NVIDIA
  • Service Delivery
    • Service Delivery Architecture
      • Machine Plane
      • Telemetry and Monitoring at Computle
      • Computle Gateway
      • Network Plane
      • IDAM Providers
      • Storage Providers
      • Computle Broker
    • Service Operations
      • Shared Responsibility Model
      • Security at Computle
      • Maintenance of Computle Infrastructure
  • Corporate Governance
    • Standards
      • ISO 27001 Security Controls
      • Vulnerability Disclosure Programme
    • Computle Ethos
      • Our Approach to Engineering
    • Carbon Neutrality
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On this page
  • Stage 1 of 3: Install Computle Gateway
  • Stage 2 of 3: Install NICE DCV
  • Stage 3 of 3: Launch NICE DCV
  • Tip

End User Guide

This guide is intended for end users looking to access their Computle Machine. If you are an administrator, please follow the Administrator Guide.

Last updated 3 months ago

Time Required

Please allow 15 minutes.

Your Own Device

This guide assumes that you are using your own device. If you are using Computle Device, or you are not sure, please ask your system administrator.

Computle Gateway Token

Ensure that your administrator has shared a Computle Gateway token with you.

Stage 1 of 3: Install Computle Gateway

  1. Download WireGuard client to your device.

  • Windows

  • Mac

  1. Launch the downloaded file.

  1. Install WireGuard

  1. Launch WireGuard

  2. Click "Import tunnel(s) from file".

  1. Select the token that your administrator sent to you and click Open.

  1. Click Activate.

  1. Proceed to Stage 2 of 3.

If you receive a file name error, ensure that there are no spaces in your token file's name, or extra numbers. For example, if you downloaded the file multiple times, delete all copies, and re-download the token.

Stage 2 of 3: Install NICE DCV

  1. Download NICE DCV:

  • Windows

  • Mac

  1. Launch the downloaded file.

  1. Read the EULA

  1. Select the X dropdown and click "Will be installed on local hard drive"

  1. Click Next

  1. Click Install

  1. Windows Users Only: Install the latest Microsoft Visual C++ Redistributable.

Stage 3 of 3: Launch NICE DCV

  1. Launch NICE DCV

On Windows, search your Start Menu, and on Mac, search your Applications folder.

  1. Enter your Computer name

In Hostname, enter the Computer name provided by your administrator.

  1. Click Connect.

  2. If promoted, click Trust and Connect

  1. Enter your username

In Login, enter the login name provided by your administrator.

  1. Enter your password

In Password, enter the password provided by your administrator. Then, click OK.

Tip

When you connect again, click the down arrow to retrive your saved machine(s).

Gateway Privacy

Computle Gateway acts as a network tunnel enabling you to access your company resources. By default, Computle Gateway does not monitor, collect, or log data sent to network resources outside of your company resources. When you are not using Computle Gateway you are free to disconnect the client. However, during normal use, your internet and network traffic is routed to your home/office router.

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